Company Policies
Thank you for trusting us with your home or rental property. The policies below outline how we work together — from booking to cleaning day and beyond — so every visit is clear, consistent, and worry-free.
Scheduling & Booking
Bookings are made through our online scheduling system (Jobber). You’ll receive a confirmation once your appointment is set. Short-term rental (STR) cleanings are scheduled around your guest check-out and next check-in times to ensure the home is ready with time to spare. Residential cleanings begin with a brief in-person walkthrough so we can provide an accurate quote before the first visit. Recurring residential clients may request weekly, biweekly, or monthly service; we’ll confirm a standing day and time that works for your household. Access to the property (lockbox code, key, or gate code) should be provided at least 24 hours before the scheduled cleaning. Same-day and rush bookings are accommodated when possible, subject to availability.
Cancellations & Rescheduling
We ask for at least 48 hours’ notice to cancel or reschedule a residential cleaning without charge. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, since that time is reserved specifically for you. For short-term rental turnovers, we understand guest schedules can shift. Please notify us as soon as a check-out or check-in time changes so we can adjust our team’s schedule. If our team is unable to access the property at the scheduled time (no entry code, locked out, etc.), this may be treated as a late cancellation. Weather, emergencies, or events outside our control may occasionally require us to reschedule; we’ll always communicate as early as possible.
Payments & Pricing
Quotes are provided before service: short-term rental cleanings follow a flat per-room rate; residential cleanings are quoted after an in-person property check. Payment is due upon completion of service unless other arrangements, such as recurring billing for property managers, have been agreed to in advance. We accept major cards and digital payment through our booking platform; invoices are sent automatically after each cleaning. Prices are confirmed at booking; any changes in scope, including added rooms, deep-clean add-ons, or extra guests’ mess, will be discussed with you before we proceed.
Safety & Trust
All cleaning professionals are vetted before joining our team. We use professional-grade, pet- and family-safe cleaning products, and can accommodate requests for fragrance-free or specific product preferences. Our team follows a consistent room-by-room checklist so nothing is missed and every visit meets the same standard. Any damage, safety hazard, or maintenance issue noticed during a cleaning, such as leaks or broken fixtures, is reported to you right away. For vacation rentals, our team will secure the property by locking doors, turning off lights, and confirming windows are closed before leaving. Valuables should be stored securely; we recommend homeowners keep an inventory of high-value items for peace of mind.
Satisfaction & Communication
If anything is missed or doesn’t meet expectations, let us know within 24 hours of the cleaning and we’ll make it right at no extra charge. We welcome specific instructions or checklists for your property — just share them with us ahead of time. Questions or concerns can be sent anytime through our booking platform or directly by phone or text. These policies may be updated from time to time to continue serving our clients well. We appreciate your business and look forward to keeping your home or rental spotless.